COVID-19 Update - Due to the Coronavirus related issues, some of our shipping operations are impacted and are causing delays to a small number of orders.
We will ship your order within 48 hours after receiving your order (Excluding Weekends and Public Holidays).
Due to COVID-19 related disruptions, your product will be delivered in 10-21 days after order depending on your country.
If there are any issues, please feel free to contact us or track your order with the tracking order that will be provided upon shipment.
If you have any questions related to shipping, please feel free to send us an email through our "Contact Us" form at the bottom of every page, please keep an eye on your email for a response. We will respond within 24 hours.
After purchase, you will receive an email with your tracking number. You will be able to link to our. Track your order page and use that number to the progress of your order every step of the way.
Return & Refund Policy: Thanks for shopping at Eternal Clear
If you are not entirely satisfied with your purchase, we're here to help. You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please note that you will be responsible for covering return shipping.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Note: Please note that we do not have the ability to cancel orders at this time due to our fulfillment process. Once you place an order, we can not intercept the package before shipping. We would have to have you return it and you will be charged with $15.99 for return shipping.
Refunds and Returns
1. All wholesale orders are final. No refunds are available at any time for wholesale orders.
2.We are happy to assist with the replacement of any damaged products if they are reported within 10 days after the products arrive to you (not to your final customers).
3. It may take up to 30 days for larger orders to arrive (100+). These will be discussed with your account manager prior to placing the order.
4. Cancellation are not available for wholesale orders.